Tow truck drivers often use all kinds of hardware to get you back on the road, such as chains, tools and auto parts. But did you know that they also use software? Technological advances along with the invention of apps that drivers can access with their smartphone help towing companies deliver better and faster service, all of which keeps you safer and gets you back on the road quicker. Following are just a few ways towing companies are using software to get you back on the road.
Driver Location and Dispatching
When you call for a tow, the towing company has to find a driver in your area that's not currently towing another vehicle. In the past, dispatchers communicated with their drivers using their radio system. Today, however, dispatchers simply look at a computer screen and see where their trucks are and which ones are available. This is all possible because of GPS tracking.
GPS dispatching also helps the tow truck get to your location faster. When they are dispatched on a call, drivers can pull up your GPS location and drive straight to you, even if you're not on or near any public roadways.
Paperwork and Billing
You might be surprised, but there is a lot of paperwork that needs to be done in the towing industry. Written estimates, impound slips, drop-off slips, driving logs, invoices and payment receipts are just a few of the documents that a driver must complete and keep track of. New software allows drivers to access all of these documents on their smartphone or tablet, fill them out, sign them, etc. Not only are electronic documents more efficient and harder to lose, they can be accessed immediately by personnel at the towing company's home office, which will get your job processed and you back on the road much faster.
Mechanics and Additional Help
If you need to have your car towed to an auto repair shop or need specialized roadside assistance, your driver can locate and contact additional help using their company's integrated software. They can then forward all of your information to the new company along with a detailed statement outlining the work that has already been performed on scene and what still needs to be done.
As you can imagine, all of this technology streamlines dispatching, paperwork and communication. When tow truck companies can exchange information freely, they are more efficient, which means that you will get back on the road faster.
For more information, contact Standish Towing & Recovery Ltd. or a similar company.